| NOTE: |
Everyone involved with a claim must
"warrant" that every document they provide and every statement they make
is accurate. (For details see "Logistics Guide to insurance" under the
"Training" link >CLICK HERE<).
If any document is delayed claims settlement is slowed.
If any information in documents conflicts, claims settlement must
wait until the discrepancy is completely understood by all. |
|
- - Instructions for claims over $1500 - - |
| Make sure your client follows the instructions on the
"In Case of Damage" page of the certificate. |
Send the client this letter
>CLICK HERE<
to advise them in writing by email or fax that the claimant must follow
the procedures to be sure of fast processing, prevent misunderstandings,
and increase the likelihood of a settlement.
If you are sending the letter by email, send it "Return Receipt
Requested" and save the receipt so you know they received the email. |
| Contact the Surveyor. Contact either the Surveyor
named on the Certificate of Insurance, or any Lloyd's approved Survey
Agent. A list of Lloyd's Survey Agents is available at:
LLOYD'S SURVEY AGENTS - to find
the agent nearest your claim. |
Log in and File the Claim online. Insert the
information you have in the correct fields.
NOTE: BE SURE TO CHOOSE THE CORRECT CERTIFICATE FROM THE PULL-DOWN
MENU.
If you are not sure what
to put in any field, click the "?" by that field. A pop-up window will
appear with instructions.
If you do not have any information for a field, enter: "To Be
Determined." |
| You will receive instructions from Claims Office or
the Surveyor - but be sure to help the Surveyor gather together the
following documents: |
-
Printed copy of the
Certificate
-
Supplier's List
-
Itemized Valued
Inventory
-
Bill of Lading /
Consignment Note
-
Delivery Receipt /
Proof of Receipt Noting Damage
-
Copy of
letter notifying Carrier of claim and that carrier may be held liable
(Hold Carrier Liable Sample Letter Available Here:
>CLICK<
-
Carrier's reply form
-
Any additional
documents or evidence needed by Surveyor or Claims Office as directed
|
Follow instructions of the Surveyor and Claims
Office. Their instructions take precedence over anything written here.
Failure to follow instructions may result in delays or denial of claim.
Remember - Claims Office CANNOT pay a claim until they have all the
information. |
| Keep written records of all correspondence or
conversations. |
|
It is a great help if you or the claimant take
pictures to document the damage immediately upon report of the claim. |
| If you have any questions at any time never hesitate to ask. Contact
any of the following:
|
