Training - What Do I Do?
 

How Do I Handle This Problem?

 

Step-By-Step Answers to Your Questions
 
-- I am shipping Household Goods for a client.
    What do I DO?
     Household Goods, often abbreviated as HHGPE for Household Goods and Personal Effects, require special attention and care.
     Household Goods are not typical cargo. They are not "things." They are memories. They are emotions. They are precious and often irreplaceable. Each existing dent, scratch and chip has a story... and NO ONE wants new damage.
     Because of that shippers are much more emotional about claims for loss.

  • There are 18.5 million HHGPE moves in the US each year.

  • Between 20% and 35% of all Household Goods and Personal Effects Shipments suffer cargo damage to contents.

  • The average claim is $950.00.

  • The average settlement is $650.00.

SPECIAL PRECAUTIONS for HHGPE
1)-    If you are handling the packing of the goods, be sure to use far more care, far more padding, and far more "safety margin" than you might for "regular" cargo.
2)-

   If the Shipper is packing their own goods, offer them a packing checklist to help them understand how best to pack.
                              AVAILABLE HERE
3)-    Be sure to provide them with a copy of the insurance Terms & Conditions and all clauses that make up the insuring contract.
   We find it best to provide these when you provide all other shipping documents. The Shippers may not read the Terms & Conditions, but if you make a habit of providing the complete packet at one time the Shipper can never say they were not informed.
   We have these available in an 11-page PDF if you wish it.
4)-    Be sure goods are packed for the type of transit they face. Packing for a short truck shipment is different than packing for a long truck shipment or an air shipment or an ocean shipment. Each mode of transit presents special problems and requirements.
5)-    If you are insuring the goods, make sure that the Shipper understands what IS and WHAT IS NOT covered under the insurance.
6)-    If Shippers are packing their own goods be sure they understand that there are special Terms & Conditions and EXCLUSIONS for what are called "Owner Packed Effects."
7)-    Be sure you have a complete inventory, and that all items valued at more than USD 500.00 are clearly noted.

SOURCES OF MORE INFORMATION
 
 
 

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Are Your Existing Providers Helping You Like This?
     At Allcovered we provide information and training, through documents like this one, our weekly newsletter and other methods.
     It is our way of helping you stay ahead of your competition and grow your business.
     We hope you agree that we go much farther than our competition in our service to you.
     We want to earn YOUR business.

AllCovered.net...     We have logistics allcovered
 

 

Contact Us

Debbie Miller
Customer Service - Allcovered.net
Ocean Marine Division; Allen Insurance Group
Voice: +1.478.825.5566 Ext. 108
E-Fax: +1.419.715.4723
Email: debbie.miller@allcovered.net

Last Updated
06/08/2009 02:15:51 PM

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