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Our job at Allcovered is to protect you… and to
help you avoid problems before they come up whenever we can.
If your Shipper or Consignee has notified you of a
claim, send your client a letter notifying them of their responsibilities so you
can be protected. A Sample is below.
Send this letter by fax or email. If you send it by
email, send the email "Return Receipt Requested" and save the receipt as proof
the claimant was notified.
In addition, follow the steps in our Claims Help under
"Training & Help" - "What Do I Do?" #A-1.
>LINK HERE<
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Dear _____:
Thank your
for notifying us of your claim on Insurance Certificate #_____.
We will help in any way we can.
We are sorry for the extra trouble this claim means for
you.
We have placed this cargo insurance on your behalf with
certain underwriters at Lloyd's. These insurers have excellent ratings, and will
handle your claim promptly and professionally.
In order to
be sure to preserve your rights under the insurance, there are certain steps you
must do:
Stop unpacking and, if at all possible, take pictures
of the damage.
If the damage is greater than USD 1,500, call the
Surveyor listed on your Certificate of Insurance.
Save all packing materials so the Surveyor can see the
cargo exactly as you discovered it.
You will be requested to present certain documents for
claims processing, such as the Delivery Receipt upon which you noted damage when
cargo arrived, a valued inventory and others.
Claims Office and/or the Surveyor will provide you with
an exact list of the information they need from you as they gather information
from you, carriers, us, the Surveyor and others.
We will file a claim as well with Underwriters
immediately to notify them of the situation.
From here on, remember to keep all correspondence
regarding this claim.
Follow the instructions from the Claims Office or
Surveyor, those instructions will take precedence over anything we have written
here.
Please
remember that all of us involved in the movement of your goods, the carriers,
you, the insurers and us, all "Warrant" that the information we provide is 100%
accurate. Bad information or conflicting information will greatly slow claims
processing and may affect your claims settlement. Because we all "Warrant" the
information we provide to be accurate, each of us must take time and take care
to be 100% accurate.
We are sorry you have had a problem, and we will work
with you to make this bad experience as painless as possible.
You are in good hands with the insurance we placed on
your behalf with Lloyd's.
Sincerely,
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