|
|
|
Suggested Letter To All
Shippers |
|
|
|
TO YOU, OUR FORWARDER CLIENT: |
|
Our job at Allcovered is to protect you… and to
help you avoid problems before they come up whenever we can. NOTE:
Only you can know the best way to handle your Shippers and Consignees and their
insurance. That said…
Your Bill of Lading should specifically state the
limited Liability you accept when moving goods for others. BIFA, FIATA, and
NCBFAA Bill of Lading wordings all state that forwarders are not responsible to place cargo
insurance for clients without instructions in writing from the client.
But too
often Shippers do not read the BOL wordings. Courts too often side with the
Shipper who claims "I did not know," unless you can prove you explained the
limitations of coverage under BOL Liability and the Shipper continued to refuse
the protection of cargo insurance.
To protect you, we
offer the following suggestions.
|
TEACH
AND
SELL |
Show the Shipper our
"Shipper's Guide to Insurance" video.
(Video One > CLICK
< )
You can stream it via the Internet to the Shipper's
computer, or play it from CD (CD available on request).
We also have a "Shipper's Guide" booklet that can be
customized for your company that explains this as well.
Some of our clients have told us that when they use
both the video and the booklet during sales presentations they are now
closing nearly half their sales calls. |
| |
|
|
IF SHIPPER STILL REFUSES |
Get It In
Writing.
If anything goes wrong and you
move something that was not insured, too often the Shipper or Consignee will say
they told you to insure it... or that they did not understand the limitations of
coverage. Then either there are hard feelings or a lawsuit or
you are out the money or you lose a client.
My strong suggestion to you is that you place
responsibility for insurance on your clients… not yourself. This saves you hard
feelings, lost clients, misunderstandings, and lawsuits.
Here is one way, the easiest I know, to transfer the
risk and responsibility.
Send all Clients a letter with the following: |
|
|
|
|
> begin sample letter <
cut & paste onto your stationary |
|
In order to
better serve you, to cut the amount of your time we require when we move goods
for you, and to better protect you, we ask that you choose one of the following
options.
Please keep in mind that without cargo insurance
protecting your goods while in transit, you would receive very little money for
any damaged or lost goods, as noted in our Bill of Lading and explained to you.
Please circle your
choice and fax it back to us by ______ (deadline):
-
A)- I always want
full coverage cargo insurance on my shipments.
-
B)- I always want the
more limited Clauses-C coverage. I understand this will only pay for losses from
perils specifically named in ICC Cargo Clauses C.
-
C)- I never want
insurance on my shipments.
-
D)- I want insurance
on a case-by-case basis. I understand that UNLESS I NOTIFY you via email or fax
NOT TO INSURE, YOU WILL PLACE INSURANCE on my shipments for my protection, and I
will be liable for these insurance costs.
-
E)- I want insurance
on a case-by-case basis. I understand that UNLESS I NOTIFY you via email or fax
TO INSURE, YOU WILL NOT PLACE INSURANCE on my shipments for my protection.
Signed: _________
Dated: _________
Fax completed form
to: xxx-xxx-xxxx
|
|
> end sample letter <
cut & paste onto your stationary |
|
|
|
No simple letter can offer you complete protection, but this will help protect
you if there is ever some question as to whether or not you were supposed to
insure a shipment for a client.
Sincerely,
Mike Miller
mike.miller@allcovered.net
|
|
|
| |
| Are Your Current Providers Helping You Like This? |
At
Allcovered we provide
information and training, through documents like this one, our weekly
newsletter and other methods.
It is our way of helping you stay ahead of
your competition and grow your business.
We hope you agree that we go much
farther than our competition in our service to you.
We want to earn YOUR business.
AllCovered.net...
We have logistics allcovered |
|
|
|
|
|
Debbie Miller
Customer Service -
Allcovered.net
Ocean Marine Division; Allen Insurance Group
Voice: +1.478.825.5566 Ext. 108
E-Fax: +1.419.715.4723
Email: debbie.miller@allcovered.net |
Last Updated
06/08/2009 02:20:00 PM
|
|
|
